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SYSTEM REQUIREMENTS

What are the system requirements for using IslandBeats.com?
Windows PC or MAC
233 MHz or higher processor (most computers meet this requirement)
At least 64 MB of RAM
A sound card
Speakers or headphones (if you want to play music on your computer)
Broadband internet connection
Internet Explorer version 6.0 or higher, or Firefox version 2.0
Windows Media player version 9 or later, Winamp version 5.3 or later, or iTunes version 5.0 or later

We recommend a high-speed Internet connection, but it is not required to download music. An average-length song will download in about one minute on a high-speed connection. With a dial-up connection, the same song may take up to 30 minutes.

How much hard drive disk space do I need?
Each song you download will occupy about 1 MB of disk space (this is a small amount). Your disk space requirement depends on the number of songs you want to download.

Do I need a specific application to download music on IslandBeats.com?
No application is necessary to download music on IslandBeats.com. However, Microsoft Windows Media Player, Winamp and Apple iTunes are recommended to play, burn and transfer MP3 files.

How do I install, configure, and troubleshoot Windows Media Player, Winamp or iTunes?
To set up your Microsoft Windows Media Player, visit Microsoft's website
(http://www.microsoft.com/windows/windowsmedia/default.mspx)
To set up your Winamp, visit Winamp's website (http://winamp.com/)
To set up your Apple iTunes, visit Apple's website (http://www.apple.com/itunes/overview/)

How can I get the best performance from IslandBeats.com?
To avoid problems with downloading and playback, please make sure you do the following: Use Firefox 2.0 or later and Windows Media Player version 9 or later Disable pop-up blockers
Disable firewalls

MY ISLANDBEATS.COM ACCOUNT

Is there a membership fee to join IslandBeats.com?
There are no membership fees to join IslandBeats.com. Just sign up to start shopping right away by clicking "log in" and selecting "sign up."

Why should I create an account?
An IslandBeats.com account allows you to buy, view and download your purchased music. IslandBeats.com requires that all account holders be 13 years of age or older. To make purchases from IslandBeats.com, children under 13 will need to use an account belonging to a parent or guardian.

Is my personal information shared?
Your personal information is safe and kept private. Please do not share your account information as anyone accessing it will be able to make transactions on your behalf.

Can I return a song?
Once you purchase and download music, you cannot return it. If you have trouble playing the song(s) you downloaded, please refer to troubleshooting.

FILE USAGE

Are music downloads from IslandBeats.com legal?
We only sell music that has been legally licensed for sale to the general public for personal use. Our music downloads are legal so long as you comply with our Terms of Use, including The End User License Agreement.

Can I burn songs I download onto a CD?
Yes. To burn your music to a CD, use Windows Media Player's, Winamp or iTune's capabilities to burn music.

Can I transfer songs to a portable player?
Yes. To transfer a song to a portable player, refer to the documentation that came with your player to determine compatibility with MP3 format music files.

Will IslandBeats.com downloads play on my iPod?
Yes. From iTunes, you can download music onto your iPod.

Will IslandBeats.com downloads play on other MP3 players?
Yes. Refer to the documentation that came with your player.

Can I upload songs to a share music server?
No. The End User License Agreement you accept when you purchase music from IslandBeats.com prohibits you from making the music you download available to a shared server or web site. For more information, please consult the End User License Agreement.

Can I sell the music I download from IslandBeats.com?
No. The End User License Agreement and Usage Rules you accept when you purchase music from IslandBeats.com prohibits you from using the music you download for commercial use. For more information, please consult the End User License Agreement.

FREQUENTLY ASKED QUESTIONS

How much do songs cost?
Every song is sold at the low price of 99 cents.

How much do albums cost?
Most albums are sold at $9.99. Some exceptions apply.

Is there a subscription fee?
There are no subscription fees with IslandBeats.com. Joining IslandBeats.com is free!

Are there any other additional charges?
There is a 50 cent transaction fee upon check out. This fee is necessary to provide you with a secure payment gateway.

Are song files from IslandBeats.com safe?
We ensure all music you download from IslandBeats.com is virus free and will not affect your computer's operation. Please note that IslandBeats.com is not responsible for any computer issues related to your system software, application software, or hardware.

Do the song files offer high-quality sound?
IslandBeats.com files offer the highest quality sound. This is helpful when you transfer music to your portable digital music device.

How many songs are available?
IslandBeats.com currently has over 10,000 songs of Pacific music to choose from. Songs are added everyday and focus on Pacific music from all over the world. If you are an artist and wish to promote yourself with IslandBeats.com, please contact us at artist@islandbeats.com.

How do I find a song or album on IslandBeats.com?
Under "Shop Music," search for your favorite artist, song or album. You can listen to a 30-second clip by clicking on the title of the song, the little speaker icon or pressing control and the title link.

Why can't I find a song or music genre I'm looking for?
Sometimes record labels, artists, or other rights owners will not release a song as a music download. We are always adding songs to our library as they become available as downloads, so please check back often!

How do I download a song?
After your purchase is completed, you can download your music by logging into your account and selecting "Downloads." Choose the song you wish to download. You will have five (5) days upon purchase to download the songs to your computer.

What file format does IslandBeats.com use for downloads?
IslandBeats.com downloads utilize protected MP3 format. IslandBeats.com downloads are legal, safe, easy to use and offers superior sound quality.

How can I pay for songs downloaded on IslandBeats.com?
IslandBeats.com accepts Visa, MasterCard, American Express, Discover, including Paypal payments. Please provide the correct and exact billing address along with the correct telephone number. Orders are processed upon payment notifications from Paypal. An additional surcharge may apply.

How do I create an account with Paypal?
Creating an account with Paypal is free. Visit www.paypal.com to create one immediately. IslandBeats.com chose Paypal as its payment gateway for security purposes and ease of use for our customers.

I don't live in the United States, can I still shop at IslandBeats.com?
Yes. You can purchase music at IslandBeats.com from anywhere in the world. Create your Paypal account today and be able to pay in the following currencies:

U.S. Dollar
Canadian Dollar
Euro
Pound Sterling
Yen
Australian Dollar
New Zealand Dollar
Swiss Franc
Hong Kong Dollar
Singapore Dollar
Swedish Krona
Danish Krone
Polish Zloty
Norwegian Kr

Do I have to pay sales tax?
A 7% sales tax applies to all purchases. The charge is automatically added to your order total during checkout.

TROUBLESHOOTING

When I try to listen to a clip, nothing happens. What should I do?
"Ad-blocker/pop-up blocker" software may be causing problems. Temporarily disable the software program to solve the problem. If your computer is protected by a firewall, please consult your network administrator or firewall documentation for configuration information.

How can I avoid the common causes of problems with downloading and playing songs?
To avoid problems with downloading and playback, please make sure you do the following:

Use Firefox 2.0 or later and Windows Media Player version 9 or later
Disable pop-up blockers
Disable firewalls

Where can I find music I've downloaded?
All purchased music downloads are saved in your IslandBeats.com account under "downloads" for five (5) days after purchase. Once you've downloaded the music, unless you have specified another location, your songs will be added to your Media Library in Windows Media Player or My Music folder in iTunes.

What if a download stops abruptly in the middle and won't play to the end?
The download process may have been interrupted by a pop-up blocker, which didn't allow the song and license file to download completely. To restore the complete song, make sure to turn off pop-up blocker and re-download your music. You have five (5) days to fully download your music. Once you have completed a full download, you will receive a certificate of accomplishment for downloading.

NEWS & EVENTS

How can I submit news?
You can submit your news information via e-mail at news@islandbeats.com. We will review and post your news after sending you a confirmation.

How can I submit events?
You can submit your event online by navigating to the "Events" page and selecting "Add an event." Please fill out all required fields for your event to be added to IslandBeats.com.

PODCAST & RINGTONES

How can I listen to the Podcast?
Please make sure to disable pop-up blocker to listen to the Podcast. IslandBeats.com Podcast is updated weekly, featuring new artists.

How can I download RingTones?
Please test your phone prior to Ring Tone download. Once you've completed the test as instructed on the RingTones page, you can add the ring tone to cart and proceed to checkout. Your new Ring Tone will be sent to your phone device immediately after purchase.